Last Updated: [10/26/2024]
Welcome to Gem Grand Safaris! By using our website and services, you agree to the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Modifications
We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised terms.
3. Services
Discover the Wonders with Gem Grand Safaris
At Gem Grand Safaris, we offer a wide range of exceptional services designed to provide you with unforgettable experiences in the heart of Africa. Our services include:
1. Safari Adventures
- Game Drives: Explore the iconic national parks and reserves of Kenya and Tanzania, including the Maasai Mara, Serengeti, and Amboseli. Witness the Big Five and other incredible wildlife in their natural habitats.
- Boat Safaris: Navigate the serene waters of Lake Naivasha and the Rufiji River, spotting hippos, crocodiles, and a variety of bird species.
- Hot Air Balloon Safaris: Soar above the stunning landscapes of the Maasai Mara and Serengeti at sunrise, capturing breathtaking views and unforgettable memories.
2. Beach Getaways
- Zanzibar and Mombasa: Relax on the pristine beaches of Zanzibar and Mombasa, where turquoise waters and white sands await. Enjoy water sports, snorkeling, and vibrant nightlife.
3. Cultural Tours
- Maasai Village Visits: Immerse yourself in the rich culture and traditions of the Maasai people. Learn about their way of life, participate in traditional dances, and visit local markets.
- Historical Sites: Explore the historical and cultural landmarks of Kenya and Tanzania, including Fort Jesus in Mombasa and Stone Town in Zanzibar.
4. Hiking and Trekking
- Mount Kilimanjaro: Conquer Africa’s highest peak with our guided hiking tours. Experience diverse ecosystems and breathtaking views as you ascend to the summit.
- Mount Kenya: Embark on a challenging yet rewarding trek to the summit of Mount Kenya, the second-highest peak in Africa.
5. Customized Tours
- Tailor-Made Itineraries: We offer personalized tour packages to suit your preferences and interests. Whether you’re looking for a family vacation, a romantic getaway, or an adventure-filled trip, we can create the perfect itinerary for you.
6. Luxury Safaris
- Exclusive Lodges and Camps: Indulge in luxury accommodations and exceptional service at our exclusive lodges and tented camps. Enjoy gourmet dining, spa treatments, and private game drives.
7. Group and Corporate Tours
- Team Building and Incentive Trips
4. User Accounts
To access certain features of our services, you may need to create an account. You agree to provide accurate and complete information and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials.
5. Payment Terms
Flexible and Transparent Payment Policies
At Gem Grand Safaris, we strive to make your booking experience as smooth and convenient as possible. Our flexible payment policies are designed to cater to your needs, ensuring a hassle-free process from start to finish.
Accepted Payment Methods
We accept a variety of payment methods to accommodate your preferences:
- Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
- Bank Transfers: Secure and straightforward bank transfers for larger payments.
- Mobile Payments: M-Pesa and other mobile payment options for your convenience.
- Online Payment Platforms: PayPal and other trusted online payment services.
Billing Cycles
Our billing cycles are designed to provide flexibility and ease:
- Initial Deposit: A 30% deposit is required at the time of booking to secure your reservation.
- Final Payment: The remaining balance is due 30 days before your departure date.
- Flexible Payment Plans: We offer customizable payment plans to spread the cost over several months, making it easier to manage your budget.
Refund Policies
We understand that plans can change, and we aim to accommodate your needs with our fair and transparent refund policies:
- Cancellation Policy:
- Cancellations made more than 60 days before departure: Full refund minus a small administrative fee.
- Cancellations made 30-60 days before departure: 50% refund of the total tour cost.
- Cancellations made less than 30 days before departure: No refund, but we offer the option to reschedule your trip.
- Rescheduling: If you need to change your travel dates, we offer flexible rescheduling options at no additional cost, subject to availability.
- Travel Insurance: We highly recommend purchasing travel insurance to cover any unforeseen circumstances that may affect your travel plans.
Transparent Pricing
No hidden fees or surprises. Our pricing is transparent, and we provide detailed breakdowns of all costs involved, so you know exactly what you’re paying for.
6. Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of [Your Business Name] or its licensors and is protected by copyright and other intellectual property laws.
7. User Conduct
You agree to use our services only for lawful purposes and in a manner that does not infringe the rights of others. Prohibited activities include, but are not limited to:
- Harassment or abuse
- Distributing malware or other harmful content
- Engaging in fraudulent activities
8. Limitation of Liability
To the fullest extent permitted by law, [Your Business Name] shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles.
10. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at +254 703-645-067,e-mail us at tours@gemgrandsafaris.com.